Shipping policy

At eQueen Handicrafts, we are committed to delivering your order safely and efficiently from our workshop to your home. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are carefully prepared before dispatch.

  • Processing time: 2–5 working days
  • Handmade or customized items: 5–10 working days
  • Orders are processed Monday to Friday (excluding UK public holidays)

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to:

  • United Kingdom 🇬🇧
  • Selected European countries
  • United States
  • Australia
  • Other international destinations (available at checkout)

If your country is not listed, please contact us and we will do our best to assist.

Delivery Times

Estimated delivery times vary depending on destination:

  • United Kingdom: 3–7 working days
  • Europe: 5–10 working days
  • USA & International: 7–15 working days

Please note that delivery times are estimates and may vary due to customs processing or courier delays beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Parcel size and weight
  • Selected shipping method

We occasionally offer free UK shipping promotions on selected orders. Any active offers will be clearly displayed at checkout.

Customs, Duties & Taxes

For UK customers:

  • No additional import duties apply once your order has entered the UK distribution system.

For international customers:

  • Customs duties or local taxes may apply depending on your country’s regulations
  • These charges are the responsibility of the customer

We recommend checking with your local customs office for further information.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email so you can monitor your parcel’s journey in real time.

If you do not receive tracking details within the expected timeframe, please contact us.

Delays & Delivery Issues

While we work closely with trusted courier partners, unexpected delays may occur during:

  • peak seasons
  • customs clearance
  • adverse weather conditions
  • national holidays

If your parcel has not arrived within the expected timeframe, please contact our support team and we will investigate promptly.

Incorrect Address Information

Please ensure your shipping details are accurate before completing your order.

We cannot be responsible for parcels delayed or lost due to incorrect address information provided at checkout.

Sustainability Commitment

As part of our commitment to responsible craftsmanship, we aim to:

  • minimize packaging waste
  • use recyclable packing materials where possible
  • optimize shipment efficiency to reduce environmental impact 

Thank you for supporting handmade, ethical products.

Contact Us

If you have any questions regarding shipping, please contact us at:

Trade name: Mekong Made Limited - Equeen Handicrafts

Phone number: +447836305632

Email: t.rex@mekongmade.co.uk

Physical address: Unit1, Collins Yard, Mill Lane, S18 2XL, Dronfield, S18 2XL, United Kingdom

VAT number: 16485580

Trade number: 16485580

Response time: within 1–2 working days

We are always happy to help.