Contact
Get in Touch
We'd love to hear from you — whether you have a question about an order, need help choosing the right product, or simply want to know more about our artisan makers.
Email Us
We aim to respond to all enquiries within 1–2 business days.
Before You Contact Us
You might find a quick answer in our helpful pages:
- Shipping Policy — delivery times and costs for UK, EU and international orders
- Returns & Refunds — how to return a product or request a refund
About eQueen Handicraft
We are a UK-based brand bringing handwoven natural fibre products — water hyacinth baskets, macrame curtains, woven bags and home accessories — directly from skilled artisans in Vietnam's Mekong Delta to homes across the United Kingdom and Europe.
Every purchase supports traditional craft communities and sustainable livelihoods.